Tech Suport are Morons

[Mooga]

So my intertubes went down yesterday and I had to call Comcast. Now let me say that GENERALLY I've had good luck with Comcast. Good up time and very fast speeds. But I needed to get the net back up because the family uses it for business. So as always I call up as someone who is completely technologically illiterate. This is what I learned:
- Comcast gives you 50Gb of bandwidth (Lies, it's actually 250GB a month)
- Watching videos on sites like netflix, hulu, and youtube is "streaming" and doesn't use bandwidth because it doesn't save on your harddrive (How do they know?)
- Uploading is not bandwidth (Because "bandwidth" is only when things are saved to your harddrive, see?)

Conclusion: Comcast tech support are MORONS. If I didn't know better, I would have actually fallen for his shit. How do people like this get jobs?

[provost]

I believe anyone who can read what a monitor screen tells them to say can work as tech support.

Wanna hear a good one? Called circuit city the other day.

I speak french and in french six ( 6 ) is pronounced '' Siss ''

And when i asked if they had any wifi linkSYS (6 ?) router they told me they only had linkFIVE in stock.

LinkFive Routers... save one for me i'm buyin it.

[MonoXideAtWork]

comcast caps your monthly upload/download? That's news.

[Credge]

I'd like to say that the Windows tech support guys are abso-fucking-lutely amazing.

My dad had to reinstall windows 7 because he didn't like some setting he had... or something. I'm not really sure the reason, but he did it. Anyway, he had a problem while installing it (not user error) and the windows guy quickly realized the issue buuuuuuuut it was sorta top-secret stuff. I mean, I could tell you what it was, but I dunno, you can google probably.

Anyway, he got the O.K. to tell him the biggest Windows 7 secret on the planet and, after that, he sat there and made sure everything was going good.

After that, a Microsoft rep called and made sure everything went well. Also, the guy who did the tech support stuff sent my dad an e-mail making sure everything went well. The next day, another Microsoft rep called to make sure everything went fine.

[Mooga]

Originally Posted by MonoXideAtWork

comcast caps your monthly upload/download? That's news.

Comcast has been "limiting" bandwidth to 250GB a month for well over a year now, I think. They don't really limit you. If you cross 250, you "may get a warning letting warning you of excessive bandwidth usage." If it happens again (within a year, I think) You get kicked off of Comcast. Some how I have yet to hit that mark. I get worried because not only do I download a lot... but My sisters stream TV shows all the time and my parents also use the internet all day long...

[MonoXideAtWork]

Do they provide you free webspace?

[Mooga]

Originally Posted by MonoXideAtWork

Do they provide you free webspace?

Who Know? Who cares?
Webspace is cheap. I've owned my own webspace for many many years now.

Originally Posted by Ricey

I got a warning when I hit the 2TB mark ;D

How did you hit the 2 TB mark!? I download a LOT and still don't hit that. Are you pirating a large amount of HD TV shows and Games?

[Ricey]

Originally Posted by Mooga

Comcast has been "limiting" bandwidth to 250GB a month for well over a year now, I think. They don't really limit you. If you cross 250, you "may get a warning letting warning you of excessive bandwidth usage." If it happens again (within a year, I think) You get kicked off of Comcast. Some how I have yet to hit that mark. I get worried because not only do I download a lot... but My sisters stream TV shows all the time and my parents also use the internet all day long...

I got a warning when I hit the 2TB mark ;D

[Ricey]

Originally Posted by Mooga

So my intertubes went down yesterday and I had to call Comcast. Now let me say that GENERALLY I've had good luck with Comcast. Good up time and very fast speeds. But I needed to get the net back up because the family uses it for business. So as always I call up as someone who is completely technologically illiterate. This is what I learned:
- Comcast gives you 50Gb of bandwidth (Lies, it's actually 250GB a month)
- Watching videos on sites like netflix, hulu, and youtube is "streaming" and doesn't use bandwidth because it doesn't save on your harddrive (How do they know?)
- Uploading is not bandwidth (Because "bandwidth" is only when things are saved to your harddrive, see?)

Conclusion: Comcast tech support are MORONS. If I didn't know better, I would have actually fallen for his shit. How do people like this get jobs?

This will make ya scream

Comcast Tech : " What OS are you running "

Me : "OS X - Snow Leopard and Fedora"

Comcast Tech : "What is Fedora"

Me : "Linux"

Comcast : " Are you running any anti-virus or anti-spyware on this machine"

Enough said.

[KubeDawg]

Yeah, fixed title should read "Comcast Tech Support are Morons"

They really need to start putting Cox comm in locations where they offer Comcast. It's a much better company, and they offer up to 25m down and 5m up connections. I've always had success with their tech support here.