Tech Suport are Morons

Innoc · 11-14-2009, 04:14 PM

First tier helpdesk/support is a mixed bag regardless of the company. Generally those who are good at what they do won't stay there very long. Those who are very bad eventually get booted. Pay isn't generally enough to keep someone with any ambition and/or ability for any length of time. So you end up with a parade of new hires or people with mediocre skills who are reading from a troubleshooting tree and forcing you to play along on the home version of the game.

That said...Dell's Gold Enterprise first tier team is pretty damned good...mostly because I don't think that Enterprise Customers will put up with anything else.

11-14-2009, 04:14 PM	#1
Innoc Hitman 2 1 Actual Join Date: Mar 2007 Location: "Oscar Mike" Gametype: FPS or RTS (just say NO to MMO) Affiliations: Your Mom Posts Rated Helpful 8 Times	First tier helpdesk/support is a mixed bag regardless of the company. Generally those who are good at what they do won't stay there very long. Those who are very bad eventually get booted. Pay isn't generally enough to keep someone with any ambition and/or ability for any length of time. So you end up with a parade of new hires or people with mediocre skills who are reading from a troubleshooting tree and forcing you to play along on the home version of the game. That said...Dell's Gold Enterprise first tier team is pretty damned good...mostly because I don't think that Enterprise Customers will put up with anything else. __________________ Mooga on Obama: He can cut taxes. Actually do something useful. Punch Nancy Pelosi in the face. Just to name a few. You eventually run out of other people's money to spend.

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