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Old 05-12-2015, 06:04 PM   #1
Join Date: May 2015
Gametype: Capture the Flag
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Game boot sup, crashes

I know I also posted this in the tech help forum, but the last post in there was nearly 10 days ago, so I am also posting here.

The game boots up, I see the main screen, there is some bubble about switching res, then the game shuts down and then res switches back.

How do I get the game to run? My dxdiag is below, since I cannot attach it.

System Information
Time of this report: 5/12/2015, 10:34:00
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware 14
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 7910MB RAM
Page File: 3528MB used, 5660MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

Display Devices
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_05A91028&REV_06
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1492
Native Mode: 1366 x 768(p) (60.003Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd umdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3907 (English)
Driver Version:
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Not Supported by WiFi driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/14/2014 00:24:00, 20068496 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4756-11CF-C57F-A425BBC2C435}
Vendor ID: 0x8086
Device ID: 0x0416
SubSys ID: 0x05A91028
Revision ID: 0x0006
Driver Strong Name: oem206.inf:5f63e534dd929195:iHSWM_w81: 7:pci\ven_8086&dev_0416
Rank Of Driver: 00DA2001
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Old 05-12-2015, 07:51 PM   #2
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Join Date: Apr 2014
Gametype: Attack and Defend
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Is this a laptop? What's your graphics card? I'm not sure what could be causing this crash, maybe it's a windows 8 issue? Try compatibility?
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Old 05-12-2015, 07:58 PM   #3
Join Date: May 2015
Gametype: Capture the Flag
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Laptop. Win 8. Tried Compatibility mode with 7. Thought graphics card was listed above? Yeah. HD Graphics 4600 is all I know. Other Win 8 players do not seem to have this issue. I have also tried the launch options ( -dxlevel 90 -windowed -high -autoconfig ) and also set my laptops settings to lowest possible. (1024x768)

Last edited by Rajani; 05-12-2015 at 07:58 PM.
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