Work Whining

[BinaryLife]

Just a few things I've picked up from my coworkers recently. Some senarios I was involved in myself. I work at an AT&T store, non-corperate.

A customer storms into our store, points at an LG Trax phone and asks
"Do I qualify for this phone!?"
"Well, do you ha-"
"What about Razr's? You guys have Razrs?"
"Yes. Do you have AT&T? Are you looking to sign a contract or buy them outright?"
"I have to have AT&T?"
The customer then storms back out the door, walks past the parking lot and into the distance of the major highway towards the PA Turnpike.

This happened as out of context as it's written:

Woman: This work with iPhone?
Rep: ...What?
Woman: This work with iPhone?
Rep: ...ma'am you're not holding anything. ...or pointing to anything. Does what work with iPhone?
She left the store.

A man comes in with and old TDMA analog phone which has not only been discontinued itself, but it's from the AT&T wireless days before Cingular bought them out and the cell service that was offered is no longer a valid technology.

Man: Can I put this phone on my account?
Me: It doens't look like it, the technology isn't there. We use sim cards now so it wont go into my system. I could put a different phone on there if you've got that.
Man: I called earlier and they said you can punch in a code.
Me: ...Sir, you called me earlier. I didn't say that. In fact, I said you couldn't put this phone on your account.
Man: No they said you can!
Me: Who said?
Man: Sony!
Me: Sony isn't AT&T they can't tell you what I can do.
Man: They said you can put it on the account.
Me: I'm sorry that they said that, but there's no method for me to do that.
(this argument continued for 20 minutes before he left. It's important to note that this isn't an older gentlemen, he was maybe in his 40's)

That's all I've got for now, I felt they were humorous. If they're not, post your own. I always dig retail stories. It's all I have to keep good humour for the customers that don't piss me off

[GeoKill----->]

Please post more when you get more

[Gravy]

Heh, that's the exact reason I try to never be an asshole when I go into a store, even if the person working there isn't knowledgeable. I know if I worked there and was new, I wouldn't want people treating me like shit.

[Innoc]

When it comes to acts of retail stupidity no one can touch The Gord.

Yield to his skill Binary! You have much to learn!

[Deadly Furby]

Made me think of this.........


1. When you call us to have your computer moved, be sure to leave it buried under half a ton of postcards, baby pictures, stuffed animals, dried flowers, bowling trophies and children's art.

2. Don't ever write anything down, especially the error message that was on your screen.

3. If we ask what the last thing you did was, always respond with, "I didn't do anything."

4. When we say we'll be right over, immediately find a reason to leave so you won't have to answer silly questions from us, like "what's your screen saver password?"

5. When describing your problem, just tell us what you were ultimately trying to do. For example, just say, "I can't get my email". We don't need to know that the computer won't even turn on.

6. Feel free to ignore any email sent from us, especially those marked with high importance. You don't really need to know about the latest virus that wiped out your neighbors hard drive.

7. Always send important and urgent emails in all uppercase.

8. When the copier, or anything else remotely electronic, doesn't work, call us. Heck, if we can fix computers, we must know all about copiers too.

9. If the document you sent to the printer didn't print, send it at least 20 more times. One of them is bound to work.

10. Don't ever learn the proper name for anything technical. We know exactly what you mean by "my thingy blew up".

11. Don't waste your time using the built in help files. We already had to learn the hard way, why should you?

12. If any of the computer cables are in your way or keep moving, be sure to route them across the top of your portable heater or set something big and heavy on them to hold them in place.

13. Never bother reading any message that pops up on your screen. Just click the X to close it or the first button your mouse gets to.

14. Don't ever try rebooting the computer yourself. Call us immediately. Only experienced, highly-trained professionals should attempt that.

15. Feel perfectly free to say things like "I don't know anything about this computer crap". We love hearing our area of professional expertise referred to as crap.

16. When you receive a huge movie file that's really funny, be sure to forward it to all your friends. We have plenty of disk space and bandwidth.

17. Don't bother bringing a radio to work, just listen to music over the internet. Like I said, we have plenty of bandwidth.

18. Don't even think of breaking large print jobs down into smaller chunks. Somebody else might squeeze their one-page document into the queue.

19. When an I.T. person is carrying heavy equipment, worth thousands of dollars, that's the best time to ask why your screen saver quit working.

20. Don't bother to tell us when you move computer equipment around on your own. We certainly don't need to keep track of those things.

21. Your computer case makes a great flat surface for sitting drinks or potted plants on.

22. Do whatever you can to cover up those ugly open air slots in the computer and monitor.

[Duffmanhb]

I had a friend that worked at a Cingular in a very bad nieghbor hood.

One day when picking him up from work he told me how right before they closed some black looking gang banger comes in wanting over 50 prepaid phones. He had over 10k in CASH and used it all on minutes for the 50 phones. He claimed they were for his employees.

[Paft]

I was sat in the waiting area of at the doctors and a man walks up to reception

The receptionist: asks "hello, your name?"
Man: "it's me"
Then walks out.

...

[C-Aim]

2nd one in the first post obviously was some1 who didn't speak English but for some reason was trying.

As for the code guy from the first post, honestly I am always wary of a lazy employee who could help me but just won't because it requires them to work. I've had situations where somebody tells me that they can't do something but then later when I speak to a higher up it turns out that the original person just flat out lied. I wouldn't stand in a store and argue for 20 minutes but still...

[Ihmhi]

I work in computer repair, I get some doozies.

My favorite was the excuses for turning the firewall off. "It slowed my computer down." "All these boxes kept popping up so I turned it off."

Sure, turning off the firewall will sure as hell speed up your computer and kill popups.

The only good thing about customers who turn off firewalls is that it takes a lot longer to fix them - and I charge by the hour.

[BinaryLife]

The woman from the first post wasn't foreign. She had no accent, she was just dumb.

The guy was just annoying. Anyone, even people who don't know much about phones, could tell his was older than crap. On top of that, the lack of coverage and support for phones his age and older was very much posted in the news a while back as well as newspapers radios and magazines.

He just wanted to see, which is cool by me. I'm one of those "no stupid questions..." kind of people. But once an answer is given, I don't like it when the same question is asked again....and again and again. Apparantly the guy comes in drunk a lot too lol. But I didn't know that at the time.