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Old 09-21-2009, 10:29 PM   #1
Black Mesa Voice Actor
Join Date: Mar 2007
Posts Rated Helpful 3 Times
Steam Account ~ Security Info

There seems to be a lot of threads on the Steam Forums lately discussing the ups and downs of account security. What should it be, what shouldn't it be. Is the user or the program really doing its part in maintaining the security of your steam account, blah blah blah....

This is just a reminder to everyone that security is still owned by the user, not the software/program. For most of the userbase, (95% or higher) simple and basic computer security practices will keep your account safe and out of harms way. This is just a list of some of those basics to keep in mind.


1) E-Mail Verification USE IT FOR GOODNESS SAKE!
Verifying your email address with Steam improves the security of your Steam Account. Once you've verified your email address with Steam, both your Steam Account password and access to your email account are required in order to make any changes to your Steam Account credentials, such as your password, secret question and answer, and contact email address. This helps further protect your Steam Account from being stolen by a potential phisher.

There is absolutly no reason you should not be doing this. Go here for more info:


2) Protect your steam account login info with your life. Do NOT use the same username/password as what you have on other websites/forums. Do not give your key or password to:

- Your mom, brother, dad, sister or other relatives
- Your friends, pretend friends, bestest bestest friends in the whole wide world
- Im's, Pm's, or other messaging systems ANYWHERE
- Any other websites * - Not websites offering free games, free sex, or free anything. There are websites that phish for account details rather well so be careful...Especially "links" sent to you through a "friend" that take you to a fake website that LOOKS like the steam community.

* The only places you should be keying your password into is the steam interface itself, the store or the website (notice the S in https for SECURITY!) that you typed into the url address bar YOURSELF. Just because it says doesnt mean it really is amirite!? Right! So don't click it!


3) Be careful of outside programs that could compromise your account.
Viruses, keyloggers, spyware... all of that is a potential issue for your steam account so be sure you have programs to keep you clean and clean often!


4) Cheats or Modified core game files.

If you have done either of these things then you need to stay away from vac secured servers.

Example: You install and play PARANOIA which is a mod that clearly announces that it uses a modified opengl32.dll file. This is not a "cheat", however because it uses a modified game file... and if you do not switch it back to the original game file before going on a vac secured server... you WILL BE FLAGGED FOR A VAC BAN. No it will not be unbanned. VAC bans for specific code behaviors, not intentions.


5) "No thank you!" Be careful who you accept gifts from! Be VERY careful!

Example: Joe Shmoe is a Smuck. He stole his best friends mom's credit card and went out and purchased a bunch of games with it. He then turned around and either gave them away via the "gift" system or he SOLD the games. The unsuspecting person receives this gift or game and assigns it to his uber leet kewl steam account that has over $200 dollars worth of games on it. A month later Steam disables the whole account due to credit card fraud. You heard me. They shutdown the whole account...not just the game that was purchased with a stolen credit card! So take care of where you get your games from!


6) "OMG! I have been hijacked!" If for some reason your account IS stolen from you:

Screenshot Instructions

Text Instructions
You have a steam account to play games on
You have a steam forum account to post on the Steam forums
You have a steam support account for times you are having issues with your steam account

1) Register a steam support account here:
2) Then go to create a support ticket here:
3) Be sure to give them as much information about your steam account and what happened.
4) Be prepared to offer them proof of ownership. (Purchase receipt, CC billing statement, jpg scan of cd key or other proof of purchase)
5) You will be using your steam support account to check on the status of your ticket here as well as sending any additional requested info.

Note: Tickets are answered in the order they are received, however they normally are taken care of in 3 - 5 business days.

While you are waiting on your ticket here is some info to read:
Reclaiming a Hijacked Steam Account
Contacting VALVe Billing and Support
Account Security Recommendations
Valve Anti-Cheat System (VAC)

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