I'd like to say that the Windows tech support guys are abso-fucking-lutely amazing.
My dad had to reinstall windows 7 because he didn't like some setting he had... or something. I'm not really sure the reason, but he did it. Anyway, he had a problem while installing it (not user error) and the windows guy quickly realized the issue buuuuuuuut it was sorta top-secret stuff. I mean, I could tell you what it was, but I dunno, you can google probably.
Anyway, he got the O.K. to tell him the biggest Windows 7 secret on the planet and, after that, he sat there and made sure everything was going good.
After that, a Microsoft rep called and made sure everything went well. Also, the guy who did the tech support stuff sent my dad an e-mail making sure everything went well. The next day, another Microsoft rep called to make sure everything went fine.