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Honestly some of the stuff you missed is pretty common sense on a job like that. But in your defense (and I know from experience first hand) the stress in that kind of job can make you forget something as simple as plugging something in. Those damn phone techs act like they have all the answers but you would too if you were sitting at a chair spouting off random shit about jobs you can't physically touch or see much less do yourself. I hate those guys. DAMN YOU PHONE TECHS!
I hate working in Christian book stores or churches. Every time you cuss because a router doesn't connect or a computer doesn't pull an IP you want to scream as many words as you can get in one breath. But the instant you do there is always "Good ol Pastor Guy!" to come around the corner. Then you feel like you just destroyed the entire damn church but you can't even call it the "damn" church or you die x2. Its rough shit. I feel your pain.
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